Troubleshooting

Stuck? Don't worry, every coder runs into bugs! Here's how to squash them.

I can't log in to my account

Double-check your username and password. If you forgot your password, click the 'Forgot Password' link on the login page to reset it via email.

The course isn't loading

Try refreshing the page. If that doesn't work, clear your browser cache or try a different browser like Chrome or Firefox.

Video lessons keep buffering

Check your internet connection. You might need to move closer to your Wi-Fi router or ask an adult to check the network speed.

I see an error message in the code editor

Read the error message carefully! It often tells you which line has a mistake. Look for missing semicolons, brackets, or typos.

Still seeing glitches? Contact Support and we'll help you fix it!